How long does delivery take?
All products, except "Frame the Game" framed jerseys, are shipped from our main warehouse in Zagreb.
- Standard delivery (within Croatia and abroad) takes 3 to 5 business days
- Personalized items are delivered within up to 10 business days
- Frame the Game products arrive within 12 business days
- Free shipping is available for all orders over €80, valid within the Republic of Croatia.
How can I track my order?
You can easily track your order through the HNS Official Store app or by logging into your account at shop.hns.family. Once logged in, go to the "Orders" menu where you’ll find a list of your purchases. Each order includes a “Track Order” button in the top-right corner. Clicking it will take you to the courier’s website with the latest delivery updates.
If you're using the mobile app, the "Track Order" button gives you direct access to real-time delivery status without leaving the app. You’ll also receive timely push notifications for every important update, so you never miss a thing.
How can I exchange a product?
If you would like to exchange a purchased item, please follow these steps:
- Place a new order for the desired item via our webshop (We recommend placing your new order as soon as possible to ensure availability due to limited stock)
- Return the originally ordered item. Once we receive and inspect the returned package, we will issue a refund to your bank card or, in the case of cash-on-delivery payments, to your bank account (in this case, please include your IBAN with the returned package).
Returned items must be unused, undamaged, and in their original packaging. The deadline for returning a product for exchange is 15 days from the date you received your original order.
PLEASE NOTE: EXCHANGES AND RETURNS ARE NOT POSSIBLE FOR CUSTOMIZED PRODUCTS.
All details regarding returns, exchanges, or complaints can be found at the following link.
Can I cancel my order?
You can request an order cancellation by emailing us at info@shop.hns.family. If your order has not yet been shipped, we’ll be able to cancel it at no additional cost.
What is the difference between “Players” and “Personalize” under “Design your jersey” when purchasing a jersey?
When you select the “Players” option, you’re purchasing a jersey featuring the name and number of an official member of the Croatian national football team. You can also add corresponding flags and badges related to matches or tournaments.
The “Personalize” option lets you enter any name and number of your choice. However, flags and badges cannot be added to these customized jerseys.
When will a certain product be back in stock?
If the product you're looking for is currently sold out, we recommend logging into your account and clicking the bell icon next to the item. Then select “Notify me when available” — that way, you'll be among the first to know as soon as it’s restocked.
We also encourage you to sign up for our newsletter, which you can do easily at the bottom-right corner of our webshop or in the mobile app settings. As a subscriber, you’ll be the first to hear about new arrivals, exclusive deals, and other important updates.
What do my loyalty points mean?
Every purchase you make on the HNS Webshop automatically earns you loyalty points. While these points can’t be redeemed just yet, you’ll soon be able to exchange them for exclusive rewards, discounts, and special offers. To be among the first to know when loyalty points become active, we recommend downloading the HNS Official Store app and subscribing to our newsletter. That way, you’ll stay up to date with the latest news, benefits, and exciting surprises.
Why is shipping for Frame the Game products different from other items?
Frame the Game framed jerseys are shipped directly from our partner facilities and product manufacturers in the United Kingdom and the Netherlands. Due to this, as well as the larger size and fragile nature of the packaging, delivery involves more complex logistics. As a result, the shipping cost, set by the courier service, is higher.
Questions about tickets – where to buy them, when they become available, and more
The HNS Webshop does not handle the sale or distribution of tickets. All information regarding tickets—including purchasing, availability, and how they are displayed in the mobile app—is available on the official website: hns.family.
For specific inquiries, feel free to contact the ticketing team directly at ulaznice@hns.family
What is the difference between Match and Stadium jerseys?
The difference lies in the details that matter both on and off the pitch.
- Material: Stadium jerseys are made from high-quality Dri-Fit fabric, ideal for everyday wear and cheering from the stands. Match jerseys, on the other hand, use advanced Dri-Fit ADV technology—the same one worn by our national team players during matches. They're designed for top-level performance, durability, and breathability.
- Fit: Match jerseys feature a more tailored, athletic cut, designed to meet the demands of professional athletes and fit closer to the body. The Stadium version has a more relaxed fit, offering added comfort for daily use.
- Sizing Tip: If you're between sizes, we recommend choosing the larger size for Match jerseys to ensure the best fit.
Whichever version you choose, you're proudly wearing a piece of Croatia’s football story!
Where can I find the product size guide?
Each product on our webshop includes an option to view a size chart that displays all relevant measurements for that specific item. By reviewing the chart, you can easily choose the size that fits you best. We strongly recommend checking the size chart carefully before making a purchase to ensure the best possible fit.
What do the item name labels mean?
To help you find the perfect product for yourself or someone else, item names on our webshop include abbreviations that indicate the type, purpose, and key features of the product. Here’s what they mean:
- M – Mens: products for men
- W – Womens: products for women
- U – Unisex: universal items for all genders
- Y – Youth: products for children
- LK – Little Kids: products for younger children
- INF – Infants: items for babies
- DF – Dri-Fit: Nike technology for breathability and comfort
- DFADV – Dri-Fit Advance: advanced Nike tech for high-performance wear
- HM – Home: jersey or product in the home (red-and-white) colorway
- AW – Away: jersey or product in the away (alternate) color
